Last Updated: 01 June 2025

1. Subscription Cancellation

• Cancel anytime from your dashboard.

• You’ll retain access until the end of the current billing period.

• No refunds for partial use or unused time.

---

2. Refund Eligibility

Refunds are granted only in these cases:

• You were charged in error (e.g., duplicate payment).

• Platform was inaccessible for more than 72 continuous hours due to our fault.

• Your account was charged despite verified cancellation before renewal.

All refund requests must be submitted within 7 days of the charge.

---

3. Non-Refundable Items

No refunds for:

• Platform fees paid to unlock project contact details,

• Penalty charges,

• Payments between users (e.g., contracts, milestones),

• Downtime caused by your internet, devices, or external factors.

---

4. Disputes

All billing disputes must be emailed to support@expo-win.com with proof. We may take up to 14 business days to respond.